1. Rules of use:
These terms and conditions are between you and Gudauri Diamonds and apply to all hotel room and meeting space bookings. You agree that the reservation will be made in good faith, only for you and your invited guests, according to the established rules (without limitation) and for no other purpose. Prohibited and not allowed: resale, posting on third party website, or in speculative, false or fraudulent way. reservation.
2. Tariffs and settlement:
Your reservation will be maintained at the rate agreed upon when you reserved the room. The price of the room includes breakfast, drinks and other additional services are not included. (unless otherwise agreed) Room fees must be paid at the time of booking (except in case of cancellation) All other charges must be paid during the process of receiving the service (or as agreed). Additional information regarding food and beverage pre-orders must be provided no later than two days in advance. An invoice will be sent to the email address at the time of booking or receiving the service. The cost of the hotel room, meeting room, current day, food and drinks, as well as the bar will be charged from the plastic card you specified.
3. Cancellation of reservation, changes and unrealized reservation:
If the guest cancels the reservation 7 days in advance, the paid amount will be fully refunded, while if the guest cancels less than 7 days, 50% of the paid amount will be charged.
4. Standard check-in time in the hotel room is 14:00.
If the room is available for early check-in, you can check-in by agreement with the hotel administration. Early registration fees may be determined at the time of registration.
5. Standard check-out time is no later than 12:00 p.m.
In case of late check-out (after 12 hours), a fee will be charged from the specified card. If you do not leave the room before 6:00 pm, your card will be charged for an additional night. Also, the unpaid expenses will be reimbursed from your bank card. We can store your luggage on the day of check-out or check-in.
6. Late check-out Late check-out is possible for an additional fee.
7. Shortening your hotel stay If you wish to shorten your hotel stay and have booked a non-refundable rate, the full cost of your booking, including VAT, will be charged to your credit card. If you have booked a flexible rate, please inform our staff no later than 11:00 on the day of departure. In case of late notice, a late check-out fee or the next night's fee will be charged to your bank card. For more information, see the relevant tariff plan details.
8. Accommodation in the room, children and extra bed It is possible to place a child's bed and an extra bed. You can use a baby bed free of charge. The hotel should be notified in advance about the additional bed. Children under the age of 6 will be accommodated in the hotel for free.
9. Age These terms and conditions are between you and Gudauri Diamonds and apply to all hotel room and meeting space bookings.
10. No pets are allowed in the hotel.
11. Smoke and smoking Smoking and vaping with other devices is prohibited in our hotel. (except for terraces and open space - yard). In case of smoking or secondhand smoke, a fine equivalent to 200 (two hundred) US dollars in GEL, according to the official exchange rate established by the National Bank of Georgia for the day of payment, the fine will be deducted from your credit card.
12. Right to refuse service
12.1 We reserve the right to: refuse service or expel you without refund: (i) if you are under the influence of alcohol, drugs or other intoxicating substances and are disorderly; (ii) if you disturb the peace of other guests; (iii) if you attempt to use our hotel for illegal purposes; (iv) if you intentionally damage hotel property or guests; (v) if you exceed the prescribed number of persons allowed in the room without permission;
12.2 Firearms and melee weapons It is prohibited to carry and store ammunition, melee, firearms or any other kind of weapons while staying in our hotel. If you do not comply with this rule. We reserve the right to refuse service and ask you to leave the hotel. The ban does not apply to law enforcement officers and hotel security personnel who are on duty and required to carry firearms in the performance of their duties.
13. Damage to the Hotel Any damage caused to rooms, meeting rooms or hotel belongings during your party or any lost items will be charged to your credit card.
14. Lost and Found Items You acknowledge and agree that Gudauri Diamonds is not responsible for lost, damaged or stolen personal items in the event